Advantages to buying your Samsung phone system from Telephonesystemsdirect.com

We have been selling, installing and servicing Samsung telephone systems since 1990. We have 18 years of experience and thousands of happy, satisfied customers. In 2005, 2006, 2007, 2008 (to date) we sold and installed more Samsung phone systems to end users, like yourself, than any other Samsung dealer in North America! Other Samsung dealers call our tech support department rather than Samsung; think about that.

In order to reach the national market we have pioneered and perfected the sale and service of Samsung telephone systems utilizing the Internet, without sacrificing our excellent technical support. Through much research and many hours of brain storming we developed our unique, Plug and Play Small Business Telephone System. Our unprecedented concept has given the national business community the opportunity to own their own cutting edge Samsung digital communication platform at a fraction of the cost of our nearest competitors.

When you purchase one of our Plug and Play packages you get so much more than just Samsung hardware. You get:

• New Samsung hardware and the latest software, never used or refurbished.
• A Samsung phone system fully assembled, mounted on a backboard, ready to plug in and use.
• A Samsung phone system completely programmed to your custom specifications by a fully certified Samsung technician with 18 years of Samsung experience.
• Simple, user friendly instructions about how to unpack, mount and plug in your lines and phones.(Includes a 7 minute video, color pictures and easy to understand text)
• Free telephone tech support with the technician who assembled and programmed your system.
• Free end user training for you and your staff.
• A five year parts warranty.
• A State-of-the-art Samsung telephone system, tech support second to none and a fair, honest price.
• On site installation (optional at a fair price) if you or your staff are not going to mount and plug in your system.

The warranty and tech support that you receive when you do business with us is worth far more than what you pay for the hardware. Don’t be fooled by those other retailers with claims of lower prices and similar packages. Do your homework, ask the right questions, check references and your efforts will be rewarded.

The Samsung iDCS 500 is a complete, Voice over IP, digital telephone system. One sample configuration is for 12 telephone lines and 32 digital station ports. The Samsung iDCS 500 can expand to 216 Lines and 384 digital telephones. The Samsung iDCS 500 can accommodate up to 9 T1 or PRI digital trunk cards. This system has the SVMi-8 voice mail with email messaging. Get you voice mail sent to your email box in wav format. Record conversations into your email box in wav format. You can also add any of the Samsung OfficeServ computer telephony software options.

A telephone line is the number you get from the phone company that allows you to make calls outside of your phone system. The iDCS 500 expands by adding 8 port line cards or the T1/PRI card. The iDCS 500 can accommodate up to 216 telephone lines.

A digital station port connects the iDCS 500 to a Samsung proprietary multi-button telephone such as the iDCS 8D, the iDCS 18D or the iDCS 28D. The iDCS 500 can accommodate 384 of these digital telephones by adding 8 port or 16 port digital station cards.

An analog station port connects the iDCS 500 to miscellaneous communication devices such as a Credit Card Machine, FAX, or any portable telephone. The iDCS 500 requires an optional 4 port, 8 port or 16 port analog station card to accommodate analog communication devices

Purchase Samsung OfficeServ Telephones

Samsung OfficeServ 7100 telephone systems

Samsung OfficeServ 7200 telephone systems

Samsung OfficeServ 7400 telephone systems

Samsung OfficeServ 100 telephone systems

Samsung OfficeServ 500 telephone systems

Samsung VoIP Telephone Systems

What are the advantages to switching your business communication to Samsung VoIP telephone systems? To start, digital VoIP stands for Voice over Internet Protocol, and it can really make a difference in terms of the cost and performance of your phone systems.

VoIP systems use the power of the Internet to route your calls. In doing so, a VoIP can reduce the number of hard phone lines needed in your office. VoIP shines during periods of heavy call volume. Call traffic must go through to its destinations, regardless of volume at any specific time. Traditional hard-wired telephone systems simply don’t have the kind of flexibility that Samsung VoIP telephone systems do.

This adaptation to fluctuations in call volume is especially useful when inter-office calling. In many businesses, it isn’t outgoing or incoming calls that place the greatest strain on the phone network; stress is caused by calls that are made from within the office. This is doubly true in the case of multiple offices in remote locations. If you have more than one office, VoIP allows you to expand your intranet so that calls can be made across the country, simply by dialing an extension.

We are proud to supply Samsung VoIP telephone systems, as they are well-known as some of the most cost-conscious in the industry. If your business is in need of a communications revision, taking your business digital can really make a difference in the bottom line. Please give us a call, and we’ll steer you in the right direction.

To get the most out of your voice mail it’s important that you properly set up your personal mailbox.

STEP 1: Record your mailbox greetings

1. Press the voice mail button on your phone and enter your password (0 0 0 0 by default). Press 5 from the mailbox menu.
2. Press 1 to assign your no answer greeting
3. Press 2 to edit the greeting, begin recording when prompted. A typical greeting says “Hi, you’ve reached Mitch Scott. I am currently on the other line or away from my desk. Please leave your name number and a brief message and I will return your call as soon as possible.” press # when finished.
4. Press 1 to set this as your active greeting
5. Press 5 to edit mailbox greetings
6. Press 7 to record your mailbox greeting and follow the prompts to record your mailbox greeting (You can repeat the greeting you used in step 3). Press # when finished.

STEP 2: Record your mailbox name

1. Press # from the main menu
2. Press 7 for personal administration
3. Press 2 to record your name “Mitch Scott” press # when finished

STEP 3: Enter your directory name

1. Press # from the main menu
2. Press 7 for personal administration
3. Press 3 to enter your directory name
4. Press 2 and follow the instructions to enter your name in the directory

STEP 4: Change your password

1. Press # from the main menu
2. press 7 for personal administration
3. Press 1 to change your password
4. Press 2 and follow the instructions to change your password.

Hang up

OUTSIDE CALLS – To place a call to an outside party.

• Lift the handset.
• Press an idle (no light) outside line button, line group button or dial a line access code (701 – 7xx) to receive dial tone.
• Dial the telephone number.
• Replace the handset or press the ANS/RLS key when the call is complete.

INTERNAL CALLS – To place a call to another extension at your location:

• Lift the handset.
• Dial the extension number (201-2xx) or group number (500-5xx).
• Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto-Answer. Begin speaking after the tone.
• Replace the handset or press the ANS/RLS key when the call is complete.

SPEAKER PHONE CALLS – Your Samsung telephone has full speakerphone capability. This feature may be used for both internal or external calls. To activate this feature.

• Press the SPEAKER key.
• Place an internal or external call .
• Press the SPEAKER key to disconnect the call.
• NOTE: The handset may be used at any time during the conversation. To resume handsfree operation press the SPEAKER key and replace the handset.

ANSWERING CALLS

OUTSIDE CALLS – To answer incoming calls:

• Lift the handset or press the ANS/RLS key to answer on SPEAKERPHONE and you are automatically connected to the ringing call.
• Replace the handset or press the ANS/RLS key when the call is completed.
• NOTE: If a call is flashing at your telephone but not ringing, you must press the flashing button to answer.

INTERNAL CALLS/VOICE ANNOUNCE CALLS – To answer when another extension calls your telephone:

• Lift the handset or press the ANS/RLS key to answer on SPEAKERPHONE.
• Replace the handset or press the ANS/RLS key when the call is completed.
• NOTE: The volume may be adjusted at any time by pressing the up and down arrow keys.

PLACING A CALL ON HOLD

Calls may be placed on System Hold or Exclusive Hold. Calls placed on Exclusive Hold may only be picked up from the extension that placed them on hold. A call placed on System Hold may be picked up at any extension.

SYSTEM HOLD – To place a call on hold:

• Press the HOLD button. The call will flash green at your telephone.
• To take the calller off hold, press that button and the green flashing light will go steady green again.
• Resume conversation.

EXCLUSIVE HOLD – To place a call on hold at your telephone so other that other users cannot get it.

• Press the HOLD button twice. The call will flash green at your telephone.
• To retreive the call, press the flashing green line button or press the HOLD button a third time.
• NOTE: Internal calls will always be placed on exclusive hold.

Feature Access Code

0	Operator
10 + xxx	Pick Up A Parked Call
12 + xxx	Pick Up A Held Call
13	Door Lock Release
16 + xxx	Speed Dial + Speed Dial Bin
17	Save and Saved Number Redial
18	New Call (recall)
19	Last Number Redial
400	CANCEL Do Not Disturb
401	SET Do Not Disturb
42 + xxx	Cancel Message You Left
43	Return Message
44	Callback
45	Busy Station Camp-On
46	Conference
47	Account Code
48 + xx	Cancel Programmed Message
49	Send Flash
53 + xxx + 1	In Group
53 + xxx + 0	Out of Group
56	Meet Me Answer
600	Cancel All Call Fowarding
601 + xxx	Set Forward All
602 + xxx	Set Forward Busy
603 + xxx	Set Forward No Answer
604 + xxx	Set Forward Busy/No Answer
605 + xxx	Set Forward Follow Me
65 + xxx	Pick Up Ringing Extension
66 + xx	Pick Up Group
67	Universal Answer
*	Authorization Code

Visit our online store to purchase Samsung telephones

The status indicator light is located at the top right of your Samsung iDCS18D and iDCS28D phone. This indicator flashes whenever you have a message waiting on your phone and turns solid red when your phone is in use. Occasionally that indicator light will remain flashing even though you have no messages.

Why?

Before voice mail systems existed you could use a feature of the phone system to let a co-worker know you tried to contact them. You would dial a feature code (41) and it would make that indicator light flash. When your co-worker returned to their desk they would see the light flashing and dial another feature code (43) and it would call the iDCS28D phone that set the message. These feature codes are rarely used now because of the prevalence of voice mail systems.

What usually happens is this: Someone tries to dial a telephone number but forgets to get an outside line first by dialing 9 or pressing a line button. The telephone number they try to dial begins with 41XXX where the X is an iDCS 28D or iDCS18D extension number thus turning the message waiting light.

Turning The Light Off

To cancel the message:

1. Leave the handset in the cradle
2. Dial 42 + XXX (where XXX is your extension number)

TUTORIAL

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General Descriptions

OfficeServ 7100 General Description – List of Samsung OfficeServ 7100 parts and features.

OfficeServ 7200 General Description – List of Samsung OfficeServ 7200 parts and features.

OfficeServ 7400 General Description – List of Samsung OfficeServ 7400 parts and features.

User Guides

iDCS 18D User Guide

iDCS 28D User Guide

Samsung DS-5000 Series User Guide

Samsung 5121 IP Phone User Guide

Samsung 5007 IP Phone User Guide

Samsung 5112 IP Phone User Guide

Samsung OfficeServ 7100 General Description

To change the time and date on a Samsung telephone leave the handset in the cradle and press TRANSFER 200.

Enter the customer level programming password (1 2 3 4 by default)

Press 1 to enable programming and then press the SPEAKER button

Dial 505

Enter the day of the week (1=Monday, 2=Tuesday, Etc.)

Enter the Month

Enter the Day of the Month

Enter the Year

Enter the time in 24 hour format

Press TRANSFER to save and exit programming