These are the installation and programming manuals for the Samsung DCSc (DCS Compact) phone system.

Any changes should be made by or with the assistance of a certified Samsung technician.  Remote support can be purchased from TelephoneSystemsDirect.com.

DCSc Installation Manual

DCSc Program Manual

Samsung DCSc User Guides

It’s Time For A New Phone System.

It’s time to replace your Samsung Telephone System! Did you know that the average lifespan of a premises-based phone system is 5 years? If you purchase hardware today, it is going to become obsolete – it’s a question of when, not if. What will you do when you find out that the features your business relies on are no longer being upgraded or supported?

With our Business Phone Service you’ll do far more than replace one phone system with another. You will gain a flexible, feature-rich Unified Communication System that will unleash productivity within your organization at an affordable price.

We’re ready to help with answers to your questions, a demo or a fast, no-obligation quote. Use the contact form below or call us at 866.898.2303 Option 1.

These are instructions on changing the Day and Night greeting for a Samsung Officeserv phone system that uses a Samsung SVMi voicemail. These instructions will work on most OfficeServ 7100 phone systems, OfficeServ 7200 and7400 phone systems, OfficeServ/iDCS 100 and OfficeServ/iDCS 500 phone systems.

First log into the Admin Mailbox

1. Press the VOICEMAIL button.
2. You should hear “Enter Passcode”
3. Press “*” (asterisk) and you should hear the main greeting “Thanks for calling…”.
4. Press “#0000” to access the system administrator mailbox and you should hear “Enter the passcode”.
5. The default passcode is 0000 (NOTE: it is possible to change this passcode so if 0000 does not work contact the company that installed your phone system).

You should hear “Welcome to the system administrator main menu, for system prompts press 1”.

Find the greeting you want to record

1. Press “1” and you should here “Enter the prompt number”.
2. Dial 1001 for the DAY prompt or dial 1002 for the NIGHT prompt.
3. Press 1 to listen to the existing prompt.
4. To re-record the prompt press 3.
5. When done press the # key to end recording.

TEST your new recording.

Our experienced technicians can troubleshoot, repair and fine tune your Samsung telephone system programming. Most telephone system programming issues can be resolved by our technicians walking you through the programming steps over the telephone.  We also offer remote programming via a webmeeting.   If you are having a problem with the voice mail on your Samsung telephone system we may require that you connect a computer to the voice mail system.

Things you should know:

• The model of your Samsung telephone system. The model can be found by looking at the phone system main cabinet (usually located in an electrical closet or phone room).  Typical models are Prostar 816, 824, 56ex, DCSC (DCS Compact), DCS, 50si, iDCS 100,  iDCS 500, iDCS 16, OfficeServ 100, OfficeServ 500, OfficeServ 7100, OfficeServ 7200, OfficeServ 7400.
• A detailed description of the problem.  Note any error messages that show on the phone display.
• For voice mail issues you may need a computer with a serial cable near the telephone system.  Most new laptop computers do not have DB9 ComPort so you will need a USB to serial connector.

Technical support rates are $80.00 per hour.  For more information or an estimate on how long it will take to resolve your technical problem you can contact our technical support department at 866-898-2303 opt 2.

OfficeServ 7100, 7200 and 7400 telephone system installation tool – IS-TOOL V1.22 (080820) RELEASE UPGRADE PROCEDURE

The IS-TOOL V1.22 software supports the software version V4.22 up to V4.53 OfficeServ 7000 software release. You will have to upgrade the IS-TOOL program with this new software before you attempt to upgrade your OfficeServ 7000 Switch with V4.22 Release.

Here are the steps to upgrade your IS-TOOL:

1. Download the attached zipped file to the Dealer’s PC.
2. Double CLICK on your ZIPPED version of V1.22 IS-TOOL on your PC. You will see several files that were zipped.
3. Double CLICK on the SETUP.EXE file.
4. Select the REPAIR option to upgrade your IS-TOOL file. This is the default.
5. The Upgrade Program will complete the upgrade. Please check the IS-TOOL information tab and verify version V1.22 date code (080820).
6. You can now continue with the OS7000 Software Upgrade V4.22.

Download the installation tool

Related downloads:

Samsung OfficeServ 7100 telephone system version 4.22

Samsung Telecommunications America is pleased to announce the release of V4.22 system software for the Officeserv 7000 telephone systems. Effective October 13, 2008 all software media cards for the OfficeServ 7000 telephone systems will ship with V4.22 software date code 08.08.20.

For details on added features please visit this link

To download the new OfficeServ installation tool please visit this link

Download Samsung OfficeServ 7100 telephone system version 4.22

To change the time and date on a Samsung iDCS100, OfficeServ 7100, OfficeServ 100, OfficeServ 7200, OfficeServ 7400, iDCS500, 50si, DS616 and iDCS16 you must first log into admin programming:

1. Leave the handset down and press Transfer 200
2. Enter the pass code (1 2 3 4 by default)
3. Press 1 and then Speaker

Once you are in programming mode follow these steps to change your time and date:

1. Dial 505
2. Enter the day of the week (Monday is 1, Tuesday is 2, Wednesday is 3, etc.)
3. Enter 2 digits for the Month
4. Enter 2 digits for the Day of the Month
5. Enter 2 digits for the Year
6. Enter the hour in 24-hour format
7. Enter the minutes
8. Press Transfer to exit

Samsung IDCS 100 Telephone System

The Samsung iDCS 100 telephone system has become the industry standard for many smaller enterprises. While priced affordably, the iDCS 100 system offers higher-end features such as Voice-over Internet Protocol (VoIP) standard or optional in each of its configurations. By allowing your employees to use the Internet to make phone calls in this manner, the iDCS 100 can vastly reduce the costs associated with large volumes of long-distance and international calls.

One of the iDCS 100 phone system’s chief attributes is its flexibility. It initially incorporates six lines, eight digital stations, and two analog stations, with the ability to expand up to 36 lines and 50 stations. That means that as your business grows, your phone system can easily and painlessly grow with it. Moreover, you can incorporate ISDN support and digital voice mail, and iDCS’s Uniform Call Distribution ensures that your call volumes will be evenly spread out in times of peak volume, making it perfect for businesses that might otherwise become overwhelmed or increasingly inefficient at the busiest times of day.

Practically No Programming
The only programming that you and your employees will be responsible for is basic directory listings and speed-dial settings. Consequently, as a purchasing manager, you can be sure that your reduced costs and increased efficiency in the workplace will not come at the expense of wasted programming time or a steep learning curve.

With the ability to conform to a variety of existing phone line systems and the added comfort of system expansion when you need it, the Samsung iDCS 100 telephone system is the perfect tool for small business. Samsung is world-renowned for its unflinching commitment to quality, which means that you can look forward to years of trouble-free service. Digital telephony and computer integration are the future of business communication, and that future starts with the Samsung iDCS 100 telephone system.