Recording the night greeting on an iDCS 28D

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To change your night greeting on an iDCS 28D phone for Samsung OfficeServ 100, 500, 7100, 7200 and 7400 phone system:

  1. Press the voicemail button
  2. Press * # 0000
  3. Enter the system password (0000 is the default).
  4. Press 1 to edit system prompts
  5. Enter 1002 for the Night prompt
  6. Press 1 to listen to the current prompt.  If this is not the prompt you want to record press * *
  7. If this is the correct prompt press 3 to discard the current recording and begin recording a new prompt.
  8. Press 2 when finished and review the greeting.   If the greeting is acceptable press # to save
  9. Hang up

Note: If you change any of your single digit options (press 1 for sales, 2 for accouting, etc.) you must have a technician connect to the voice mail and alter your Night Menu programming.

A typical night greeting  would be :

“Thank you for calling TelephoneSystemsDirect.com normal business hours are Monday through Friday 8am to 5pm.  If you know the extension of the person you are trying to reach you may dial it at any time during this message.  For a company directory press 9 otherwise please call back during normal office hours.”

This information is based on telephone systems maintained by TelephoneSystemsDirect consult your telecommunication company before making changes.

Navigating when programming via a Samsung 28d phone

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The first thing you should do when you enter programming mode on the Samsung OfficeServ 7000 phone system (iDCS18d and iDCS28d) is locate your cursor. Look on the top line, first character and you should see a small underscore, this is your cursor. To move the cursor around you use the left and right soft keys (the three keys directly underneath your display). To scroll through the different programming items you use the volume up and the volume down. When you find the programming code you want (called an MMC – Machine Man Code) press the Speaker Key to access that item.

To Recap:

  • Left and Right soft key – moves the cursor around
  • Volume up and down – moves you through the different options for the field where your cursor is located.
  • speaker – enter / exit a programming item
  • transfer -exit programming mode

If you are ever unsure about what you are doing or where you are in programming lift and replace the handset, this will take you out of programming mode without saving any changes.

There is the potential to do some real damage to your system operation as well so please only enter programming with the assistance of a certified Samsung technician.