Transfer permits an extension user to send (i.e., extend) an active call to any other extension in the system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination extension.
An extension user can Transfer both outside calls and Intercom calls.

You can transfer calls in two ways.

Screened Transfer – The transferring user announces the call to the destination before hanging up.
Unscreened Transfer – The transferring party extends the call without an announcement.

To Transfer a call:

1. Do not hang up.
2. Press the TRANSFER button.
3. Dial your co-workers extension
4. Announce the call to your co-worker (screened transfer) or simply hang up to send the call through unscreened.

Tips: You can press the flashing line key to return to the call if your co-worker doesn’t want it.  You can press the V-Mail button to send the call to your co-workers voice mail.

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NEC DSX Telephone Systems

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The personal speed dial buttons on the NEC DSX 22B Display Tel and the DSX 34B Display Tel are the ten buttons located directly below the display. The first of these buttons corresponds to speed dial bin 701 and the last speed dial 710. Once a speed dial number has been stored in a bin you can dial that number by simply pressing the corresponding button.

Programming

1. Press the softkey under Menu
2. Press the softkey under Spd
3. Press one of the ten speed dial buttons that you want to program
4. Press the HOLD button
5. Dial 90 at the Line/Group/Intercom: Prompt (this will automatically select a line by inserting a 9)
6. Press the HOLD button
7. Enter the telephone number to store
8. Press the HOLD button TWICE
9. Enter the name for the speed dial number (this is used for directory dialing)
10. Press the HOLD button
11. Press the next speed dial button or Speaker to exit

The NEC DSX-40, DSX 80 and DSX 160 phone system can do a conference call with up to 8 members. This can be a combination of outside lines (up to the number of telephone lines you have from the phone company) and internal extensions. With the NEC phone system you can have a maximum of 8 simultaneous conferences.

To make a conference call on a NEC DSX-40, DSX-80 or DSX-160 telephone system:

While you are talking on an outside line or an intercom call:

1. Press the CONF button (bottom right of phone).
2. Press a line button, hotline button, dial an extension number or dial 9 followed by the telephone number you wish to add.
3. Press the CONF button to start the conference.
4. To add additional members repeat steps 1 – 3.

Incoming calls on a NEC DSX telephone system usually follow Key Ringing (3112).  The DSX 22B and 34B Display Phones can be programmed to ring or not ring on an individual basis by using the feature code # 7 2 5.   Press # 7 2 5 and you’ll notice that all of your line appearance buttons are now either red, green, or amber. 

• A red light means your phone will not ring (lamp only).
• Green means your phone will ring (standard).
• Flashing Green means a delay ring.
• Slow flashing green means night ring.

Press the line button repeatedly to cycle through the ring types.  Press the speaker button when you are finished.  If you press # 7 2 5 and do not see any lights on your phone you may be using loop keys instead of line keys and will need to enter system programming to make your phone ring.

Tutorial:

To make programming changes on the NEC DSX-80, DSX-40 or DSX-160 telephone system with PC Programmer you will first need to download and install the software (click here).  After installing the program on your PC you will need to connect the NEC telephone system to your Local Area Network and assign an IP address to the telephone system.   Contact your network administrator for assistance.

Open the NEC PC Administrator and click on System and select Connect from the drop down menu.  Click the Ethernet option and insert the IP address you used for the NEC DSX telephone system.  Click OK and you should be prompted for the system password.

The first thing you should do after connecting to your system is click the Retrieve icon and save a copy of your database.

The NEC DSX Intramail has 16 special mailboxes that can be used for 4 different functions.  These mailboxes are numbered 001 through 016 (or 801 – 816 depending on your version) and they can be programmed to perform the following functions:

• Instruction Mailbox: An instruction mailbox is used to give callers…. instructions!  Normally these mailboxes are used for your day and night greeting where you are giving callers options to reach different people or departments in your company.  The options that callers can dial are programmed in the dial action tables.
• Announcement Mailbox: The announcement mailbox is used to give your callers information but not the ability to dial anything.  The most common use for the announcement mailbox is a message the gives directions to your office, office hours or fax number.  When a caller listens to the whole message he or she is transferred back to the previous instruction mailbox.
• Subscriber Mailbox: This mailbox will play a greeting and then let the caller leave a message.
• Directory Mailbox: This will allow the caller to dial the first few digits of an employees name then transfer the call to that employee.  This can be by first or last name but not both in the same mailbox.  The employee name that is searched is based on the name programmed on the phone.

Adding a voice mail to your phone system can increase your employee productivity, make your company sound more professional and allow you to provide superior customer service. The voice mail/auto attendant for the NEC DSX telephone system is the Intramail.

The NEC DSX Intramail is both a voice mail and an auto-attendant. The Intramail is available in 4 or 8 ports. A port allows 1 person access to the voice mail, that person can be leaving a message, listening to a message or listening to the company greeting. The ports are grouped together so that if one of the ports is being used a caller will roll-over to the next available voice mail ports. The pilot number (like an extension number) of this group is is 700.

NEC has recently released a PRO version of the Intramail that will Email messages from your mailbox directly into your In-Box. Messages can then be listened to as a .WAV file over your PC speakers. This is a great feature that allows you to easily forward and distribute messages to other employees in the office.

To access the voice mail you can press your V-Mail button (which will take you into that extensions mailbox) or press Intercom 700 (which will prompt you for the mailbox you want to enter). If you are at another employee’s phone and want to access your mailbox you would press Intercom 700 and then dial in your extension number.

The Intramail has several special mailboxes that can be used for your company greetings, announcements or group mailboxes. A description of each can be found here.