Author: TelephoneSystemsDirect

Business Continuity and Disaster Recovery White Paper

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What would happen to your business if your telephone lines were down for a day? How about a week? It is a question few business owners think about, but the fact is that a loss of communication with your customers might have devastating effects on your business.  We recently had a situation arise that once again proved the value of a business continuity service.

One of our customers was moving to a new office. They were switching their telephone service to another carrier. The move in date was set. Our customer had to be out of their old office 7 days before the telephone company would have service in the new office. This could be a death sentence for some businesses – a whole week without contact from their customers. (In this case it was a medical facility which made the situation even worse!) The set-up of their usual telephone system is as follows:

Calls would ring into the auto-attendant and play the day greeting:

“Thank you for calling ABC Medical. For appointments, press 1. If you are an existing patient, press 2. For insurance, press 3. For an operator, press 0 or remain on the line.”

If a caller pressed 1, they would be transferred to 3 phones. If the call was not answered, the caller would be prompted to leave a message.

If the caller pressed 2, they would be transferred to 2 different phones. Once again, if the call was not answered they would be prompted to leave a message.

Pressing 3 would transfer the call to one telephone.

Pressing 0 would transfer the call to the same phones as option 1.

This is how we set up our business continuity service:

When a caller dialed the main telephone number for the practice, the call was forwarded to our business continuity service which answered as follows:

“Thank you for calling ABC Medical. For appointments press 1. If you are an existing patient, press 2. For insurance, press 3. For an operator press 0 or remain on the line.”

If a caller presses 1 it would transfer the call to one of three different cell phones. If the first cell phone was busy or did not answer the call would be sent to the second cell phone and so forth. If none of the cell phones answered the call the caller would be prompted to leave a message. The message was then sent via Email (.Wav file) to the 3 employee’s taking appointments.

If a caller presses 2 it would transfer the call to one of two cell phones. If the first cell phone was busy or did not answer the call would be sent to the second cell phone and so forth. If none of the cell phones answered the call the caller would be prompted to leave a message. The message was then sent via Email (.Wav file) to the 3 employee’s that handled existing patients.

Pressing 3 transfered the call to the home telephone of the employee responsible for insurance.

Pressing 0 transferred the call to the same phones as option 1.

Faxes were forwarded to the business continuity service and email to the employee responsible for faxes (we recovered about 20 faxes!).

The telephone lines were installed a week later and we switched the lines onto their new telephone system. None of their patients were any the wiser!

Changing the Time and Date on a Samsung iDCS28D

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To change the time and date on a Samsung telephone leave the handset in the cradle and press TRANSFER 200.

Enter the customer level programming password (1 2 3 4 by default)

Press 1 to enable programming and then press the SPEAKER button

Dial 505

Enter the day of the week (1=Monday, 2=Tuesday, Etc.)

Enter the Month

Enter the Day of the Month

Enter the Year

Enter the time in 24 hour format

Press TRANSFER to save and exit programming

Connecting a paging horn to a Samsung telephone system

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To connect an external paging horn or system to a Samsung iDCS100 or iDCS16 telephone system you will need a to locate the system connection block, usually found next to the telephone system main cabinet. The paging connection on the Samsung OfficeServ 7100, 7200, 7400 and 500 telephone systems is usually located on the processor card and may not be terminated on a system block. The page output should be labeled on the connection block as shown below.

samsung paging connection

To connect the paging horn you should run a standard cat3 from the Samsung telephone system out to the location you want to place the horn.

Splice the white/blue and blue/white wire to the paging horn TIP and RING wires and the white/orange and orange/white wires to the GND and -24VDC wires.

At the Samsung telephone system splice the white/blue blue/white wires two pins next to PAGE OUT. Connect the white/orange and orange/white wires to the power supply as indicated on the power supply instructions.

paging connections

These instructions should work with a TelephoneSystemsDirect.com telephone system.  Consult your telecommunication company before making changes to your system.

Entering Programming on an NEC DSX

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Following these steps will enable programming on an NEC DSX phone system. Changing settings while in technician level programming on an NEC DSX may adversely effect phone system operation. If you are unsure how to program your system please call us for support at 866-898-2303. We can remotely access your system and you can watch live as we correct any issues you may have.

Press Intercom.

Dial #*#*.

Dial 632379 (NECDSX)

Press Hold.

Tech programming is now enabled on the NEC DSX phone system.

Video Tutorial

Connecting a paging horn to the NEC DSX telephone system

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To connect an external paging horn or system to the NEC DSX telephone system you will need a 1/8″ mono audio cable connected to the audio output on the CPU card. The other end of the audio cable should match the input on your paging system. If you are connecting to a Valcom paging horn you can splice the end of the 1/8″ audio cable directly to the TIP and RING wire on the paging horn.

The audio output is located behind the audio input 1 and audio input 2 on the CPU card.

To connect the paging horn you should run a standard cat3 from the NEC DSX telephone system out to the location you want to place the horn.

Splice the white/blue and blue/white wire to the paging horn TIP and RING wires and the white/orange and orange/white wires to the GND and -24VDC wires.

At the NEC DSX telephone system splice the white/blue blue/white wires to the 1/8″ audio cable going to the audio out minijack. Connect the white/orange and orange/white wires to the power supply as indicated on the power supply instructions.

NEC DSX Telephone Systems

NEC DSX Telephone Systems

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Business Phone Service For 4 Users

Business Phone Service For 4 Users

With our Business Phone Service For 4 Users there is no phone system hardware to buy, install, manage, upgrade or replace. Get started quickly using your current phone number and preconfigured phones to connect to the internet in no time, no complex hardware required.

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Changing when an NEC DS 22b phone rings

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This will change which phones ring when a caller dials your phone number. It assumes a Plug & Play Phone System from TelephoneSystemsDirect.com but should work on any NEC DS2000.

For technical support call 866-898-2303.

At the phone you wish to change (either changing the phone to ring or stopping the phone from ringing) with the handset down press #725.

The line keys should light up. Press each line key to change whether the phone rings on that line.

A solid green button indicates the phone will ring when a call comes in on that phone line. A solid red button indicates that the phone will simply flash.

Press the speaker button when finished.

Entering programming on an NEC DS2000 or DS1000 phone system

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This assumes a Plug & Play phone system from Telephone Systems Direct.com but should work on most NEC DS1000/DS2000 phone systems. It is the first step in making any changes to the phone system programming.

For assistance please call 866-898-2303.

From a display phone with the handset down:

Press ICM #*#* 372000

Press Hold

The phone should beep

You can now scroll through the programs or enter the program you need.

Recording the day greeting on an iDCS 28D

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To change your day greeting on a Samsung iDCS 28D, iDCS 18D, DS-5021 and DS-5014 telephone:

  1. Press the voicemail button
  2. Press * # 0000
  3. Enter the system password
  4. Press 1 to edit system prompts
  5. Enter 1001 for the Day prompt
  6. Press 1 to listen to the current prompt.  If this is not the prompt you want to record press * *
  7. If this is the correct prompt press 3 to discard the current recording and begin recording a new prompt.
  8. Press 2 when finished and review the greeting.   If the greeting is acceptable press # to save
  9. Hang up

Note: If you change any of your single digit options (press 1 for sales, 2 for accouting, etc.) you must have a technician connect to the voice mail and alter your Day Menu programming.

A typical night greeting  would be :

“Thank you for calling TelephoneSystemsDirect.com.  If you know the extension of the person you are trying to reach you may dial it at any time during this message.  For a company directory press 9, for an operator press 0 or remain on the line.”

This information is based on telephone systems maintained by TelephoneSystemsDirect consult your telecommunication company before making changes.

Recording the night greeting on an iDCS 28D

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To change your night greeting on an iDCS 28D phone for Samsung OfficeServ 100, 500, 7100, 7200 and 7400 phone system:

  1. Press the voicemail button
  2. Press * # 0000
  3. Enter the system password (0000 is the default).
  4. Press 1 to edit system prompts
  5. Enter 1002 for the Night prompt
  6. Press 1 to listen to the current prompt.  If this is not the prompt you want to record press * *
  7. If this is the correct prompt press 3 to discard the current recording and begin recording a new prompt.
  8. Press 2 when finished and review the greeting.   If the greeting is acceptable press # to save
  9. Hang up

Note: If you change any of your single digit options (press 1 for sales, 2 for accouting, etc.) you must have a technician connect to the voice mail and alter your Night Menu programming.

A typical night greeting  would be :

“Thank you for calling TelephoneSystemsDirect.com normal business hours are Monday through Friday 8am to 5pm.  If you know the extension of the person you are trying to reach you may dial it at any time during this message.  For a company directory press 9 otherwise please call back during normal office hours.”

This information is based on telephone systems maintained by TelephoneSystemsDirect consult your telecommunication company before making changes.

Samsung OfficeServ Telephone Systems

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Samsung OfficeServ Technical Support

Samsung OfficeServ Technical Support

Need Samsung OfficeServ Technical Support? Our technical support staff is certified on all Samsung phone systems. We can walk you through programming changes or troubleshooting over the phone or connect to your telephone system remotely.

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