Line appearance keys

The first row of button usually has your line keys labeled line 1 – line x

A line key provides an extension user with one-button access to outside lines. The extension user just presses a line key to place or answer a call on the line. There is no need to dial codes to access or intercept outside calls. In addition, a line key provides a Busy Lamp Field (BLF) for the line to which it is assigned (see the table below).

Off – Idle or not installed
On (red) – In use or on Exclusive Hold at a co-worker’s extension
On (green) – In use at your extension
Wink On (red) – On System Hold at a co-worker’s extension
Wink On (green) – On System Hold at your extension
Double Wink On (green) – On Exclusive Hold or recalling your extension
Slow Flash (red) – Ringing into the system
Slow Flash (green) – Ringing or recalling directly to your extension

To place a call using a line key:

1. Lift the handset.
2. Press the line key.
3. Dial the outside number.

To answer an incoming call using a line key.

1. Listen for ringing and look for the flashing line key.

• Line keys that flash red are for you and your co-workers.
• Line keys that flash green are just for you (such as DILs and transfers).

2. Lift the handset.

3. Press the flashing line key.

• If you have Ringing Line Preference, lifting the handset answers the call.
• If you have Automatic Handsfree, while on a call you can press another line key to put your first call on Hold.

Auto-Attendant Answer

If your incomming calls ring to either an operator phone (usually extension 300) or a group of phones pressing this button will make the auto-attendant answer instead.  Callers will hear your company greeting (Hi thank you for calling xyz company….) instantly.  If your auto-attendant answers calls all of the time you will not have this button on your phone.

Operator Message

This button will flash when a message has been left in your general delivery mailbox.  To check the message simply press the flashing operator message button.  Although extension 300 is usually the operator extension the general delivery messages are NOT stored in mailbox 300.  This is to give you the option of having a generic mailbox and a personal mailbox for the employee at extension 300.  Pressing the operator message button will also allow you to record the greeting that is heard when an outside caller reaches the general delivery mailbox.

Operator Call

The operator call button give you a visual or audio indication that someone has pressed 0 (for the operator) from the auto-attendant.  To answer the call you simply press the operator call button or the line button (this can also be programmed to answer when the handset is lifted).

Hotline buttons

Hotline gives a keyset user with a programmed Hotline key one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.

Hotline Busy Lamp Indications

Off – Idle or not installed
On – Busy or ringing1
Medium Flash – Partner extension is in DND for outside
calls (option 1).
Fast Flash – Partner extension is in DND for Intercom
calls (option 2) or All Calls (option 3).

Speed Dial Keys

The 10 keys  below the display are your speed dial keys.  These can be used to store frequently dialed telephone numbers.  For a tutorial on programming the speed dial numbers click here.

Transfer permits an extension user to send (i.e., extend) an active call to any other extension in the system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination extension.
An extension user can Transfer both outside calls and Intercom calls.

You can transfer calls in two ways.

Screened Transfer – The transferring user announces the call to the destination before hanging up.
Unscreened Transfer – The transferring party extends the call without an announcement.

To Transfer a call:

1. Do not hang up.
2. Press the TRANSFER button.
3. Dial your co-workers extension
4. Announce the call to your co-worker (screened transfer) or simply hang up to send the call through unscreened.

Tips: You can press the flashing line key to return to the call if your co-worker doesn’t want it.  You can press the V-Mail button to send the call to your co-workers voice mail.

Business Phone Service

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NEC DSX Telephone Systems

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The personal speed dial buttons on the NEC DSX 22B Display Tel and the DSX 34B Display Tel are the ten buttons located directly below the display. The first of these buttons corresponds to speed dial bin 701 and the last speed dial 710. Once a speed dial number has been stored in a bin you can dial that number by simply pressing the corresponding button.

Programming

1. Press the softkey under Menu
2. Press the softkey under Spd
3. Press one of the ten speed dial buttons that you want to program
4. Press the HOLD button
5. Dial 90 at the Line/Group/Intercom: Prompt (this will automatically select a line by inserting a 9)
6. Press the HOLD button
7. Enter the telephone number to store
8. Press the HOLD button TWICE
9. Enter the name for the speed dial number (this is used for directory dialing)
10. Press the HOLD button
11. Press the next speed dial button or Speaker to exit

The NEC DSX-40, DSX 80 and DSX 160 phone system can do a conference call with up to 8 members. This can be a combination of outside lines (up to the number of telephone lines you have from the phone company) and internal extensions. With the NEC phone system you can have a maximum of 8 simultaneous conferences.

To make a conference call on a NEC DSX-40, DSX-80 or DSX-160 telephone system:

While you are talking on an outside line or an intercom call:

1. Press the CONF button (bottom right of phone).
2. Press a line button, hotline button, dial an extension number or dial 9 followed by the telephone number you wish to add.
3. Press the CONF button to start the conference.
4. To add additional members repeat steps 1 – 3.

Incoming calls on a NEC DSX telephone system usually follow Key Ringing (3112).  The DSX 22B and 34B Display Phones can be programmed to ring or not ring on an individual basis by using the feature code # 7 2 5.   Press # 7 2 5 and you’ll notice that all of your line appearance buttons are now either red, green, or amber. 

• A red light means your phone will not ring (lamp only).
• Green means your phone will ring (standard).
• Flashing Green means a delay ring.
• Slow flashing green means night ring.

Press the line button repeatedly to cycle through the ring types.  Press the speaker button when you are finished.  If you press # 7 2 5 and do not see any lights on your phone you may be using loop keys instead of line keys and will need to enter system programming to make your phone ring.

Tutorial: