Our experienced technicians can troubleshoot, repair and fine tune your Samsung telephone system programming. Most telephone system programming issues can be resolved by our technicians walking you through the programming steps over the telephone. We also offer remote programming via a webmeeting. If you are having a problem with the voice mail on your Samsung telephone system we may require that you connect a computer to the voice mail system.
Things you should know:
- The model of your Samsung telephone system. The model can be found by looking at the phone system main cabinet (usually located in an electrical closet or phone room). Typical models are Prostar 816, 824, 56ex, DCSC (DCS Compact), DCS, 50si, iDCS 100, iDCS 500, iDCS 16, OfficeServ 100, OfficeServ 500, OfficeServ 7100, OfficeServ 7200, OfficeServ 7400.
- A detailed description of the problem. Note any error messages that show on the phone display.
- For voice mail issues you may need a computer with a serial cable near the telephone system. Most new laptop computers do not have DB9 ComPort so you will need a USB to serial connector.
Technical support rates are $80.00 per hour. For more information or an estimate on how long it will take to resolve your technical problem you can contact our technical support department at 866-898-2303 opt 2.
