Category: NEC DS 2000 and DS 1000 Phone Systems

NEC DS 2000 phone system intramail goes immediately to voice mail

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Problem:  On a DS1000/2000 phone system callers are sent directly to a users mailbox instead of ringing the NEC phone and then going to a mailbox.  Dialing or inter-coming  the phone extension number causes the phone to ring as normal.

Solution: This is typically caused when the NEC DS2000 or NEC DSX user inadvertently puts their mailbox in auto-attendant do not disturb.  To remove auto-attendant do not disturb press the voice mail/message key.

Enter phone system voice mail password if necessary.

Press “0” for the NEC Intramail full menu.

Press “G” or “4” for Intramail Mailbox Greetings.

Press “o” or “6” to turn auto-attendant do not disturb on or off (toggle)

NEC DS1000 and DS2000 Technical Support

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Our experienced technicians can troubleshoot, repair and fine tune your NEC DS1000 and DS2000  telephone system programming.   Most telephone system programming issues can be resolved by our technicians walking you through the programming steps over the telephone.  We also offer remote programming via a webmeeting.

Things you should know:

  • A detailed description of the problem.  Note any error messages that show on the phone display.
  • For remote programming we will need a computer with a serial port and the NEC DS1000 or DS2000 programming cable.  Most new laptop computers do not have serial cables so you will need a USB to serial connector.

Technical support rates are $80.00 per hour.  For more information or an estimate on how long it will take to resolve your technical problem you can contact our technical support department at 866-898-2303 opt 2.

Changing the time and date NEC DS1000 and DS2000

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To change the time and date on a NEC DS1000 or DS2000 telephone system using a NEC 22-BTN Display Tel or a NEC 34-BTN Display Tel follow these steps:

  1. Locate extension 300 (You can get the extension number by pressing 6 with the phone in an idle state).
  2. With the phone in an idle state press # 8 3
  3. Enter 2 digits for the hour (24 hour format)
  4. Enter 2 digits for the minutes
  5. Enter 2 digits for the seconds
  6. Press the HOLD button
  7. Enter 2 digits for the month
  8. Enter 2 digits for the day
  9. Enter 4 digits for the year
  10. Press the HOLD button and then the SPEAKER button to exit programming

If you make a mistake while entering the time and date you can press the CLEAR button to start over.

Technical Support

Technical Support

Need help? Our technical support staff is certified on all Samsung, NEC DSX, NEC SL1100, NEC SL2100, NEC SV8100 and NEC SV9100 telephone systems. We can walk you through programming changes or troubleshooting over the phone or connect to your telephone system remotely.

$80.00
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Business Phone Service

Business Phone Service

With UNIVERGE BLUE CONNECT, there is no phone system hardware to buy, install, manage, upgrade or replace. Combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless business phone service that fits with your business size, needs, and work style.

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NEC DS2000 User Guides and Manuals

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DS2000 User Guides

DS2000 multibutton feature guide

DS2000 phone quick reference guide

DS2000 System Guides

DS2000 Harware Manual – Descriptions of the NEC DS2000 components and hardware.

DS2000 Software Manual – Instructions for programming the NEC DS2000 phone system.

Voice Mail Guides

DS2000 Intramail Manual – NEC DS2000 and  DS1000 Intramail Programming Guide.

DS2000 Intramail Feature Guide – This manual explains the various features available on the NEC DS2000 Intramail.

Need help with your DS1000 or DS2000 phone system? Contact us at 866.898.2303 option 2 or use the form below.

Recording the night greeting on a NEC DS 22-Btn Display telephone

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STEP 1: WITH THE HANDSET IN THE CRADLE PRESS ICM, DIAL 700.

“please enter the mailbox number”

STEP 2: DIAL 300

“you have no new messages”

STEP 3: DIAL 72

“welcome to the system administrator menu”

STEP 4: PRESS THE BUTTON UNDER INST (OR NEXT TO INSTRUCTION ON A 34-BUTTON SUPER DISPLAY PHONE)

“please enter the mailbox number for the instruction menu”

 STEP 5: DIAL 000

 STEP 6: PRESS THE BUTTON UNDER REC

“start recording when you hear the tone, press the # key when you are done”

Thank you for calling. You have reached our office after hours.  Normal hours of operation are Monday – Friday 8:30 to 5:00.  If you know your party’s extension you may dial it at any time during this message. To leave a message in our general delivery mailbox press 1. For a company Directory press 2. For an operator press 0 or remain on the line.

STEP 7: PRESS THE BUTTON UNDER DONE OR #

STEP 8: PRESS THE BUTTON UNDER EXIT AND HANG UP

Recording the Day Greeting – NEC DS 22-Button Display Tel

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STEP 1: WITH THE HANDSET IN THE CRADLE PRESS ICM, DIAL 700.

“please enter the mailbox number”

STEP 2: DIAL 300

“you have no new messages”

STEP 3: DIAL 72

“welcome to the system administrator menu”

STEP 4: PRESS THE BUTTON UNDER INST (OR NEXT TO INSTRUCTION ON A 34-BUTTON SUPER DISPLAY PHONE)

“please enter the mailbox number for the instruction menu”

 STEP 5: DIAL 001

 STEP 6: PRESS THE BUTTON UNDER REC

“start recording when you hear the tone, press the # key when you are done”

Thank you for calling. If you know your party’s extension you may dial it at any time during this message. To leave a message in our general delivery mailbox press 1. For a company Directory press 2. For an operator press 0 or remain on the line.

STEP 7: PRESS THE BUTTON UNDER DONE OR #

STEP 8: PRESS THE BUTTON UNDER EXIT AND HANG UP

Changing when an NEC DS 22b phone rings

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This will change which phones ring when a caller dials your phone number. It assumes a Plug & Play Phone System from TelephoneSystemsDirect.com but should work on any NEC DS2000.

For technical support call 866-898-2303.

At the phone you wish to change (either changing the phone to ring or stopping the phone from ringing) with the handset down press #725.

The line keys should light up. Press each line key to change whether the phone rings on that line.

A solid green button indicates the phone will ring when a call comes in on that phone line. A solid red button indicates that the phone will simply flash.

Press the speaker button when finished.

Entering programming on an NEC DS2000 or DS1000 phone system

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This assumes a Plug & Play phone system from Telephone Systems Direct.com but should work on most NEC DS1000/DS2000 phone systems. It is the first step in making any changes to the phone system programming.

For assistance please call 866-898-2303.

From a display phone with the handset down:

Press ICM #*#* 372000

Press Hold

The phone should beep

You can now scroll through the programs or enter the program you need.