Author: TelephoneSystemsDirect

Connecting Music Or Message On Hold To A NEC DSX

Posted on by

The NEC DSX-80 and DSX-160 telephone systems have 3 1/8″ minijacks located on the CPU card. The 2 minijacks closest to the outside are the audio inputs. The first minijack is audio in 1, the second is audio in 2 and the third is a page output. To connect music-on-hold you will need a mono audio cable with a 1/8” minijack on one end and a connector that matches your music player on the other end.

nec dsx music on hold input

By default the NEC DSX is programmed to play music from audio source 1. This can be changed on a line by line basis in program 3103-05. If you want a true message on hold system, one that will play advertisements or specials for your company we recommend the OHP 8000. It comes with all the required cables to connect to the NEC DSX telephone system and includes some nice software if you’re the creative type and would like to make your own messages.

Visit our online store to purchase a message-on-hold player

NEC DSX Intramail Mailbox Types

Posted on by

The NEC DSX Intramail has 16 special mailboxes that can be used for 4 different functions.  These mailboxes are numbered 001 through 016 (or 801 – 816 depending on your version) and they can be programmed to perform the following functions:

  • Instruction Mailbox: An instruction mailbox is used to give callers…. instructions!  Normally these mailboxes are used for your day and night greeting where you are giving callers options to reach different people or departments in your company.  The options that callers can dial are programmed in the dial action tables.
  • Announcement Mailbox: The announcement mailbox is used to give your callers information but not the ability to dial anything.  The most common use for the announcement mailbox is a message the gives directions to your office, office hours or fax number.  When a caller listens to the whole message he or she is transferred back to the previous instruction mailbox.
  • Subscriber Mailbox: This mailbox will play a greeting and then let the caller leave a message.
  • Directory Mailbox: This will allow the caller to dial the first few digits of an employees name then transfer the call to that employee.  This can be by first or last name but not both in the same mailbox.  The employee name that is searched is based on the name programmed on the phone.

NEC DSX Intramail Basics

Posted on by

Adding a voice mail to your phone system can increase your employee productivity, make your company sound more professional and allow you to provide superior customer service. The voice mail/auto attendant for the NEC DSX telephone system is the Intramail.

The NEC DSX Intramail is both a voice mail and an auto-attendant. The Intramail is available in 4 or 8 ports. A port allows 1 person access to the voice mail, that person can be leaving a message, listening to a message or listening to the company greeting. The ports are grouped together so that if one of the ports is being used a caller will roll-over to the next available voice mail ports. The pilot number (like an extension number) of this group is is 700.

NEC has recently released a PRO version of the Intramail that will Email messages from your mailbox directly into your In-Box. Messages can then be listened to as a .WAV file over your PC speakers. This is a great feature that allows you to easily forward and distribute messages to other employees in the office.

To access the voice mail you can press your V-Mail button (which will take you into that extensions mailbox) or press Intercom 700 (which will prompt you for the mailbox you want to enter). If you are at another employee’s phone and want to access your mailbox you would press Intercom 700 and then dial in your extension number.

The Intramail has several special mailboxes that can be used for your company greetings, announcements or group mailboxes. A description of each can be found here.

Changing The Day Greeting On A NEC DSX 22B Display Tel

Posted on by

If you are using the Intramail with your NEC DSX phone system then your day greeting is usually set up as instruction mailbox 002 (verify with your system administrator). To change the greeting using a 22B display tel:

  1. Press ICM 700
  2. Dial 300 and enter the passcode
  3. Press 72 for System Administration
  4. Press 4 for instruction mailboxes
  5. Enter 002 and choose the listen option (press 5). If this is not your Day greeting hang up and consult with your system administrator or repeat steps 1-4 and choose a different mailbox (002, 003, etc.)
    If this is the correct mailbox press 7 to record a new greeting, press # when done.
  6. Hang up

A typical day greeting on your NEC DSX telephone system would be:

“Thank your for calling TelephoneSystemsDirect.com if you know your parties extension number you may dial it at any time during this message. For a company directory dial 9, for an operator press 0 or remain on the line.”

NOTE: If you need to change any of the single digit menu options (i.e. press 1 to leave a message, press 2 for a company directory) you will have to alter the dial action tables. If you need help call our technical support department at 1-866-898-2303 opt 2.

Recording The Operator Mailbox Greeting On A NEC DSX 22B Display Tel

Posted on by

If you are using the Intramail with your NEC DSX telephone system (22B display tel phone) then your general delivery mailbox is usually set up as mailbox 600 (verify with your system administrator). This is the mailbox that callers are usually sent to if they press 0 or make no choice from the auto attendant greeting and the call is not answered by your operator.

The receptionist phone usually has an operator message button. If this is the case then simply press the operator message button, press the soft key under greet, the soft key under greet 1 and follow the instructions to record a new greeting.

If you have no operator message button you can still change the greeting by following these instructions:

  1. Press Intercom 700
  2. Dial 600 and enter the passcode (if prompted)
  3. Press 4 for greetings
  4. Press 1 for greeting 1
  5. Press 5 to listen to the current message.  If this is the correct mailbox press 7 to record a new greeting, press # when done
  6. Hang up

A typical greeting would be “You have reached our operator mailbox, please leave your name, number and a brief message and we will return your call as soon as possible.”

Setting Up A Mailbox On A NEC DSX Intramail

Posted on by

To take full advantage of the NEC Intramail you will need to record a personal greeting, record your mailbox name and change your mailbox password.

Step 1: Recording your personal greeting

Press the V-Mail button, press the softkey under Greet and choose the greeting you wish to record – 1, 2 or 3. We recommend using greeting 1 as your every-day greeting “Hi I’m on the phone or away from my desk, please leave a message” and greeting 2 or 3 as vacation or special greetings. That way you don’t have to keep recording your greeting over and over again.

Step 2: Recording your mailbox name

If you are using a dial by name directory you will want to record a mailbox name. Press the V-Mail button then dial 76 . Press the softkey under REC and say your name.

Step 3: Changing your security code

Press the V-Mail button and dial 67 follow the instructions to enter a new security code.

Connecting a headset to a NEC DSX 22B Display Tel

Posted on by

These instructions will work for the NEC DSX 34B Display Telephone and the NEC DSX 34B Super Display phone as well as the NEC DSX 22B Display phone.

The NEC 22B Display Telelphone has a built in handset plug in the bottom of the phone eliminating the need for a headset amplifier.  

Turn the 22B Display Telephone over and locate the jack on the bottom of the phone labeled headset.  Simply plug the headset cord directly into the headset jack located on the bottom of the telephone.  The cords for your handset and headset should be run through the two channels to keep the cords from tangling.

Now you will need to put the NEC telephone into headset mode. Do this by pressing #47 while the handset is on the hook. You then press 9 to activate or 6 if you want to turn headset mode off.

To use the headset you will leave your handset on the hook. You can answer calls by pressing the flashing line keys or the flashing call coverage keys. Use the speaker key to disconnect.

NEC DSX Telephone Headsets

Navigating when programming via a Samsung 28d phone

Posted on by

The first thing you should do when you enter programming mode on the Samsung OfficeServ 7000 phone system (iDCS18d and iDCS28d) is locate your cursor. Look on the top line, first character and you should see a small underscore, this is your cursor. To move the cursor around you use the left and right soft keys (the three keys directly underneath your display). To scroll through the different programming items you use the volume up and the volume down. When you find the programming code you want (called an MMC – Machine Man Code) press the Speaker Key to access that item.

To Recap:

  • Left and Right soft key – moves the cursor around
  • Volume up and down – moves you through the different options for the field where your cursor is located.
  • speaker – enter / exit a programming item
  • transfer -exit programming mode

If you are ever unsure about what you are doing or where you are in programming lift and replace the handset, this will take you out of programming mode without saving any changes.

There is the potential to do some real damage to your system operation as well so please only enter programming with the assistance of a certified Samsung technician.