How many times have you missed that important call from a paying customer because you were on the phone setting up your Tee Time for this Saturdays’ golf game? The NEC DSX-80 telephone system’s Voice Over feature could help a lawyer, for example, waiting for an urgent call. While on a call setting up a Tee Time, the lawyer’s paralegal could announce the urgent call as soon as it comes in. The lawyer could then give the paralegal instructions on how to handle the situation – all without the Pro Shop hearing the conversation.
The NEC DSX-80 telephone system uses Voice Over to let a user get through to a keyset extension user busy on a handset call. With Voice Over, the busy keyset extension user hears an alert tone followed by the voice of the interrupting party. The NEC DSX-80 telephone system keyset extension user can respond to the interrupting party without being heard by the original caller. If desired, the keyset extension user can easily switch between their original caller and the interrupting co-worker. The original caller and the interrupting party can never hear each other’s conversation.
The salesperson just presses and holds down a programmed Reverse Voice Over key to make a private call to the assigned assistant. The initial caller cannot hear the Reverse Voice Over conversation. The private intercom call continues until the Reverse Voice Over caller releases the key again.
The initial handset call on the NEC DSX-80 telephone system can be an outside call or an Intercom call. An NEC DSX-80 extension can have Reverse Voice Over keys for more than one co-worker. When the keyset is idle, the Reverse Voice Over key functions the same as a Hotline key. The key also shows at a glance the status of the associated extension on the NEC DSX-80 telephone system.
