If you are using the Intramail with your NEC DSX telephone system (22B display tel phone) then your general delivery mailbox is usually set up as mailbox 600 (verify with your system administrator). This is the mailbox that callers are usually sent to if they press 0 or make no choice from the auto attendant greeting and the call is not answered by your operator.
The receptionist phone usually has an operator message button. If this is the case then simply press the operator message button, press the soft key under greet, the soft key under greet 1 and follow the instructions to record a new greeting.
If you have no operator message button you can still change the greeting by following these instructions:
- Press Intercom 700
- Dial 600 and enter the passcode (if prompted)
- Press 4 for greetings
- Press 1 for greeting 1
- Press 5 to listen to the current message. If this is the correct mailbox press 7 to record a new greeting, press # when done
- Hang up
A typical greeting would be “You have reached our operator mailbox, please leave your name, number and a brief message and we will return your call as soon as possible.”
